Returns Policy

SOUTHCOASTMUSIC – 14 DAY EZ RETURNS

South Coast Music offers you up to 14 days from the receipt of your order to return it to us. In order to be eligible for a return, the item must be unopened, in its original unbroken packaging and in perfect, brand new condition.

Upon its return, any item that has been opened will be assessed and may only be accepted back at our discretion for store credit or exchange only – even it appears to be unused. Any item(s) damaged due to reasons not covered under warranty will not be accepted back for refund under our 14 Day EZ Returns policy.

It is the customer’s responsibility to ensure the safe return of items back to us. Returned items remain your responsibility during transit. Any associated shipping fees or taxes are not refundable. Where an item was sent “freight free”, in other words, we paid the shipping fees to you, and that item is accepted for return under the terms of our 14 Day EZ Returns Policy, our original shipping costs will be deducted from the refund, exchange or credit.

Returns must include any additional products that were bundled with the original purchase (such as bonus items, vouchers, unused software digital download serial numbers, etc).

Some items cannot be returned. Copyright-protected items such as DVDs, CDs, password activated Software as well as music and reference books cannot be returned. Gift cards, vouchers, headphones, turntable cartridges, styli, and consumables are also not eligble for return.

Due to them being played with the mouth, Harmonicas, Recorders, Brass & Wind instruments cannot be returned,

WHAT IF MY ITEM IS FAULTY?

If you believe that the product you have purchased from South Coast Music has a manufacturing fault, we will facilitate the repair, replacement or refund in accordance with Australian Consumer Law.

Should the item arrive DOA (dead on arrival) or, develops a fault that is covered by Australian Consumer Law within 14 days from the delivery date, we can replace the item with a new one or provide a refund.

We cannot overstate how important it is when starting out with any new piece of technology, that you read the manual and setup instructions to ensure you understand how to properly and safely operate your equipment. On occasion, we have found that the equipment is not faulty but rather is being incorrectly used, so please be sure to check the basics before returning your item.

Here is a list of troubleshooting recommendations:

• Read the Manual

• Check Cables, Plugs and Connections – make sure that you are using the correct cables

• Read the Manual

• Check out Manufacturers websites for any updates on Product Manuals, Product Features or Firmware updates

• Call our friendly staff who may be able to talk you through your issue

If you are returning a faulty or DOA item under warranty, please return it with the complete original packaging.

RETURNING A FAULTY ITEM

When returning a faulty item, please email sales@scmusic.com.au with the following information about your faulty equipment:

• A copy of your original Tax Invoice

• Item Brand

• Model Number

• Serial Number

• A detailed description of the fault and when it occurs

• If the item is connected to other equipment, for example; a USB-AUDIO Interface, please list what it is connected to and what cables you are using

• You may also include any photos or video that may aid your request for return

ONCE WE HAVE RECEIVED YOUR EMAIL

Once our friendly staff have received your information, we will contact you to advise where to send your product (unless you are able to return it in person). You are responsible for returning products that can be easily returned or posted and you may be eligible for reimbursement of any reasonable return postage costs.

ONCE YOU HAVE MY ITEM, HOW LONG WILL THE REPAIR TAKE?

Repairs generally take two to four weeks however, the actual time will vary depending on a number of factors and one or more of these may apply to your repair:

• Type of Product

• Spare Parts availability

• Shipping times and delays

• Location of a Qualified Repairer and their workload

• Your Location

• Time of Year eg, public holidays such as Christmas etc

As musicians, we understand the need for a reasonable turnaround time for your repair. If we are advised of a delay in repairing your item, we will inform you as soon as possible. Feel free to reach out for an update to sales@scmusic.com.au. We recommend email as that provides a clear “paper trail”.

I AM READY TO SEND MY ITEM

South Coast Music does not accept liability for returned goods damaged or lost in transit. We strongly recommend that any returns are sent back with tracking. Make sure that you pack your returned goods carefully . You should always keep original boxes for your equipment so you can safely move or send your unit for repair. If you do not have the original packaging, make sure that your item is packed and padded securely to prevent transit damage. Return freight costs will be at your expense. South Coast Music will not accept liability for damage which may occur during transit. Please pack your returned item(s) carefully.

GIFTS

If a returned item was originally flagged as a gift and shipped directly to you, after assessment, if a refund is due, you will receive a gift credit for the value of your return based on our returns policy (outlined above). A gift certificate will then be emailed to you.

If the eligible item wasn’t flagged as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will contact the gift giver to facilitate the credit.